The development of new communication tools requires that particular attention be paid to the protection of privacy. We are therefore committed to respecting the confidentiality of the personal information we collect.

We collect two types of information: personal information and non-personal information. The type of information collected depends on the type of interaction we have with you.

Personal information

Personal information is information that identifies an individual or information about an individual who can be identified. We sometimes collect personal information such as:

  • your contact information – example: your name, postal address, phone number and email address
  • your personal preferences – example: a wish list, language preference and marketing authorization
  • details on your transaction – example: products purchased, payment method, amount paid

Non-personal information

You cannot be identified as a person with non-personal information. For example: we can ask for your postal code to assess delivery charges.

We sometimes collect non-personal data when you visit our websites, such as the type of browser you are using or the URL redirect.

We may collect information about a client and summarize it in a non-personal cumulative format for research and statistical purposes. We can summarize our data to determine, for example, that a certain percentage of contest entrants consist of men aged 18 to 25.

You may choose not to give us your personal information. In this case, we might not be able to supply you with the product, service or information you are requesting.

Collecting personal information

We collect the following information:

  • Last name
  • First name
  • Postal address
  • Postal code
  • Email address
  • Phone number
  • Fax number
  • Sex
  • Date of birth
  • Level of education
  • Profession
  • Income

The information in bold font is required in order to obtain a user name for our website. Information in italics is optional and used only for statistical purposes. The other information is required for orders (billing address and delivery address).

Your authorization

Diversions Computer Centre will not collect, use or share your personal information without your consent, unless the data must be collected and collection is permitted by the law. When you choose to give us personal information, you agree that your personal information will be used according to this privacy policy and as mentioned during the collection process.

Explicit consent

You may be asked to give your consent by ticking a box, for example, in order to indicate that you consent to receive marketing communications, or by affixing your signature to indicate your acceptance of the Terms of Use and disclosure on an application form.

Tacit consent

In other cases, we can obtain your implied consent when we can reasonably conclude that you have given your consent through an action you have taken or an action you have decided not to take. This normally occurs if and when the purpose of the use of your personal information is reasonably apparent to you.

The personal information we collect is obtained through forms and your interaction with our website. We also use, as indicated in the previous section, cookies or log files to gather information about you.

Forms and interactivity:

Your personal information is collected with forms such as:

  • Website registration forms
  • Order forms
  • Opinion surveys
  • Contests

The information collected is used for:

  • Monitoring orders
  • Information/Promotional offers
  • Statistics
  • Contact
  • Website management (presentation, organization)

Your information is also collected through your interaction with our website and, in the following manner:

  • Website statistics
  • Client/merchant communication

The information collected is used to:

  • Evaluate your user experience
  • Evaluate your level of satisfaction
  • Improve our services
  • Issue correspondence
  • Plan promotional offers

Monitoring purchases and surveys

After making a purchase from Diversions, we may send you a follow-up letter in order to thank you or to contact you to make sure you are entirely satisfied with the delivery, configuration or installation of your new product. We can use the contact information obtained in the physical store, online or through our call centres to do occasional surveys and market research.

These surveys are done on a voluntary basis and you can refuse to participate.

Online forums and client evaluations

Some pages of our websites, such as the discussion forums, facilitate interactive discussions between users and Diversions’ staff or agents working on our behalf regarding products and services that can be purchased on websites. The client evaluation feature serves as a ranking system that allows you to share your opinions about a product. These forums and public assessments are available to all visitors to the website and you must use discretion when you enter any information. Make sure you do not give out any personal information.

Subscribing to a newsletter or to updates

Diversions offers newsletters and promotional material. Should you choose to subscribe to them, your contact information (name and email address) will be collected. This information will be used exclusively to send you newsletters and promotions you requested. You can unsubscribe at any time with the UNSUBSCRIBE link located at the bottom of the newsletter or by clicking on the link called “UNSUBSCRIBE”.  Our list of subscribers will never be sold or given to third parties.

Participating in contests or promotional offers

We occasionally launch contests or promotional offers. If you choose to participate, you may be asked to supply your contact information as well as optional information regarding surveys (for example: product preferences). The data from contest entries is only used to administer the contest and to contact you if you win.

For research purposes, we can also summarize contest information so that identifying personal participants becomes impossible. All contests and promotions are subject to this confidentiality policy and to rules specific to each contest or promotion. Some contests are managed by third parties and are subject to the third party’s rules.

Log files and cookies

The following information is collected through log files (archives) and cookies:

  • IP address
  • Operating system
  • Visited and requested pages
  • Time and date of the connection

Using this type of file allows us to:

  • Improve and personalize service
  • Create personalized consumption profiles
  • Track orders
  • Track statistics

How is your personal information used?

Diversions may use your personal information for various commercial purposes, for example, to:

  • respond to your requests for products, services, or information
  • offer customer support to answer your questions or complaints
  • carry out surveys to improve our services
  • assess and improve the quality of our website or marketing efforts
  • detect errors and fraud attempts in order to protect against fraud and usability issues
  • track and analyze your purchases and preferences to better understand your needs and your eligibility
  • customize our online content or in-store offers based on your preferences
  • offer you additional products and services, if you request them
  • or for other reasons as described in the privacy policy

Does Diversions share your information?

Diversions Computer Centre does not sell or give clients’ personal information to third parties. However, in the normal course of business, we may share your personal information with our corporate family and others who work for us or as permitted or required by law.

Product recall for safety reasons

If a manufacturer were to recall a product for safety reasons, we could give out your contact information (but only your name, address and phone number) to the manufacturer so that they may inform you of this recall and provide details on replacement or repair programs. Transfer of your data only takes place in the case of recalls that might endanger your safety or the operation of the product you purchased.

Links to other websites

Links to other websites or Internet resources, available exclusively for information and convenience, may appear on our website. When you click one of these links you are contacting another website or Internet resource. Diversions disclaims any liability with respect to these sites or Internet resources as well as regarding the collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.

Right of veto and of withdrawal

We are committed to offering you right of veto and withdrawal with respect to your personal information.

The right of veto is defined as the option offered to website visitors to refuse to have their personal information used for certain purposes as outlined during collection.

The right of withdrawal is defined as the possibility for users to request that their personal information no longer appears in a mailing list, for example.

To exercise these rights, please contact:

Diversions Computer Centre
323A Memorial Drive,
Clarenville (NL) A5A 1R8

Email: info[a]
Phone: 709-466-1889


Access rights

We are committed to recognizing the access and correction rights of those wishing to consult, modify or delete information concerning them.

To exercise these rights, please contact:

Diversions Computer Centre
323A Memorial Drive,
Clarenville (NL) A5A 1R8

Email: info[a]
Phone: 709-466-1889



The personal information we collect is stored in a secure environment. Those working for us are required to respect the confidentiality of your information.

To guarantee the security of your personal information, the following steps are used:

  • SSL Protocol (Secure Sockets Layer)
  • Access management — authorized persons
  • Access management — concerned persons
  • Network Monitoring Software
  • Data backups
  • Digital certificates
  • Identifier/password
  • Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations designed to ensure the confidentiality of your transactions. However, as no mechanism is 100% foolproof, some risk is always present when the Internet is used to transmit personal information.